Terms & Conditions
Clear, honest policies so you always know what to expect — before, during, and after every clean.
Welcome to Limpia Cleaning Services. These Terms & Conditions outline the policies that apply when you book a cleaning service with us, visit our website at limpiaservices.com, or contact our team. Please take a moment to read through them — we've kept things as clear and straightforward as possible.
By scheduling a service or using our website, you agree to the terms below. We may update this page from time to time, so feel free to check back. If you have any questions, we're always happy to help.
Booking & Estimates
All quotes are estimates based on the information you provide at the time of booking. Final pricing may vary depending on actual home conditions found upon arrival.
- Estimates are provided in good faith and are not guaranteed final prices.
- Significant changes to scope may result in adjusted pricing before service begins.
- A booking is confirmed once you receive written or verbal confirmation from our team.
Cancellations & Rescheduling
We understand that life happens. Here's how we handle schedule changes:
- Please notify us at least 24 hours in advance to cancel or reschedule at no charge.
- Cancellations with less than 24 hours' notice may be subject to a cancellation fee.
- No-shows or lockouts on the day of service will incur the full service charge.
- We reserve the right to reschedule due to unforeseen circumstances and will notify you promptly.
Service Access
To complete your cleaning on time and to the highest standard, please ensure our team can access your home at the scheduled time.
- You are responsible for providing safe and timely access to the property.
- If a key, code, or lockbox is provided, keep that information confidential and secure.
- Please secure or relocate pets prior to service for safety.
- Fragile or high-value items should be stored away before cleaning begins.
Pricing & Payment
We keep our pricing transparent and our payment process simple.
- Payment is due on or before the day of service unless otherwise agreed in writing.
- Accepted methods include credit/debit cards, Zelle, and other options noted at booking.
- Recurring clients may be set up on automated billing cycles.
- Returned payments or chargebacks will incur an administrative fee.
Satisfaction Policy
Your satisfaction is our priority. If something doesn't meet your expectations, let us know right away.
- Please report any concerns within 24 hours of your service date.
- We will return to address any missed areas at no additional charge.
- Refunds are handled on a case-by-case basis and are not guaranteed.
- Concerns raised after 24 hours or after the space has been disturbed may not qualify for a re-clean.
Damage & Liability
We treat your home with care and respect. In the unlikely event of damage, here's how we handle it:
- Report any suspected damage within 24 hours of your service.
- We are not responsible for pre-existing damage, normal wear and tear, or fragile items not secured.
- Liability is limited to the cost of repair or replacement, up to the value of the service rendered.
- We are fully insured — documentation available upon request.
Photos & Marketing
We love showcasing our work. Here's our policy on photos taken during service:
- Our team may photograph before-and-after results for quality control and marketing purposes.
- Photos shared publicly will not include identifying personal information or private items.
- If you prefer no photos be taken in your home, simply let us know at booking.
Website Use
By using limpiaservices.com, you agree to use the site for lawful purposes only.
- All content on our website is the property of Limpia Cleaning Services.
- You may not reproduce, distribute, or repurpose our content without written permission.
- We are not responsible for content on third-party sites we may link to.
- We reserve the right to update or change our website content at any time.
Please Note: This page reflects general service policy language for Limpia Cleaning Services and may be updated periodically. The most current version will always be available at limpiaservices.com. For questions about any of these terms, please reach out to us directly — we're happy to clarify anything.
Questions? We're Here to Help
Our team is always happy to answer questions about our services, policies, or your upcoming booking.
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