A Better Cleaning Experience Starts Here
We're upgrading how we talk to our recurring customers — clearer reminders, smarter arrival windows, and one simple way to reach our team when plans change.
Built around three simple promises
Every part of this new system exists to make your recurring service feel more predictable — for you, and for the team taking care of your home.
Clear Communication
You'll always know when we're coming and what to expect — with plain, timely reminders instead of guesswork.
Reliable Scheduling
Consistent routing keeps your regular slot protected, so your cleaning stays on the rhythm you count on.
Better Service
Fewer last-minute surprises mean our team arrives prepared, on route, and ready to do their best work.
Your cleaning, mapped out in advance
Think of it like a route: three checkpoints lead up to your appointment, each one giving you a chance to review, adjust, or simply relax.
A quick note on frequency
We know that's a few touchpoints for one appointment — it's simply our way of keeping everyone on the same page. If you'd like us to reach out more or less often, just let us know and we're happy to adjust it. Please don't reply STOP or opt out, though — that would unsubscribe you from every reminder, including your arrival window update.
5 Days Before
A friendly heads-up lands in your inbox to keep your appointment top of mind.
- Review your upcoming appointment details
- Check any notes on file for your home
- Prepare your space for the team's arrival
2 Days Before
This is your last chance to skip or reschedule without a skipping charge.
We hold this line because your slot has already been routed and reserved for our team — moving it later affects the schedules of other customers too.
1 Day Before
We'll send a suggested arrival window based on your route for the day.
- Arrival time is an estimate, not a guarantee
- Traffic, routing, and prior jobs can shift it slightly
- Routes are optimized to reduce driving and fuel use
Arrival may vary by roughly 30–60 minutes from the suggested time.
Running a little late? We've got it covered.
If you can't be home in time, there's no need to worry. Just leave your key somewhere safe and send us a quick photo so our team knows exactly where to find it. Giving our team access while you're away is completely normal — our teams clean homes with owners out every single day, safely and with care.
Most windows work perfectly as suggested
If the window works for you
No action needed — we'll arrive within the suggested time and get started.
If it doesn't work for you
Just text us. Because one change can shift the route for several other customers, the sooner you reach out, the more options we have.
Windows are calculated the day before, using real-time routing across your neighborhood.
When a cleaning is skipped or canceled late, our team may lose reserved work time.
Recurring service is priced and scheduled around a regular rhythm. We reserve that appointment time specifically for your home and cleaning team.
If a visit is skipped or canceled with 48 hours or less notice, we may not be able to replace that appointment with another client on short notice. This can cause our team to lose expected work hours and income.
To help protect our team's reserved time, cancellations or skips made with 48 hours or less notice may be charged 50% of your regular rate. Cancellations or skips made with 24 hours or less notice may be charged 100% of your regular rate.
When a cleaning is skipped or canceled late, dust, bathrooms, floors, surfaces, and general buildup may also need more attention at the next appointment. The next visit may require additional time to bring the home back to its regular maintenance level, and that extra time is typically reflected as a 20–30% addition to the cost of that visit.
This helps us keep the schedule fair, support our cleaning teams, and continue providing consistent service to every customer.
This system is brand new
We're rolling this out carefully, and a few details may need fine-tuning as we go. If anything looks off — a wrong date, an odd note, a missed reminder — just text us and we'll fix it right away. Adriano and Carolina are personally overseeing the transition to make sure it goes smoothly.
A few small things that make a big difference
This works best as a two-way conversation. Here's how you can help us help you.
Special Notes
Let us know about pets, gate codes, parking, or anything else that helps our team arrive prepared.
Schedule Review
Take a quick look at your reminder before the 2-day mark, so any changes reach us in time.
Stay on the Same Page
A quick text goes a long way — it's the fastest way to reach a real person on our team.
Text us for the fastest response
Our team is quick to reply and always happy to help with scheduling questions.
(215) 975-7702Real people, ready to help
Every text reaches an actual member of the Limpia team — no bots, no runaround.
Brady
Sales Manager
Mauricio
Sales Manager
Julio
Sales & Scheduling Coordinator
Tayyaba
Marketing Manager
Nathalie
Office Manager
Thank You for Growing With Us
Every recurring customer is a vote of trust in our team, and we don't take that lightly. This new system is one more way we're working to earn it, visit after visit. We're grateful for your patience as we roll it out, and even more grateful to be part of taking care of your home.
— Adriano & Carolina